Volunteers, in agreement with the head of the Reference Center, agree on the place and time of volunteering and choose a volunteer position. If they are lawyers by profession, then they are offered the opportunity to provide free legal aid with the mentorship of the head of the Office. Depending on the selected volunteer activity, they perform preparatory actions in the sense that they seek solutions for the case of the beneficiary, whether it is a free legal aid or a victim of a criminal or misdemeanor, through regulations and offer a solution to the mentor. Volunteers send solved exercises at a given time, which they individually explain upon their personal agreed arrival. Volunteers keep notes on volunteering activities in a special notebook that they fill out at the end of volunteering, which remains in the Center. In working with users, they use learned techniques of active listening and direct the user towards solving problems. Volunteers also participate in organizing events such as round tables, conferences.