The National Call Center for Victims of Crime was established in 2013 in cooperation with Victim and Witness Support Service Croatia, the UNDP wiki database and the Ministry of Justice. The scope of the National Call Center for Victims of Crime includes:
The number of the National Call Center for Victims of Crime is available in Croatian and English and is included in the instruction of the rights granted to victims when reporting crimes/misdemeanors.
By establishing a unique and standardized 116 006 number for assistance to victims of crime and misdemeanors, the Republic of Croatia has become the fifth country in Europe.
116 006 numbers have:
National Call Center for Victims of Crime is open every dan 24 hours a day including holidays and weekends. Victims’ calls on the line of the National Call Center for Victims of Crime are received by hard-working volunteers. Volunteering takes place in the premises of the National Call Center for Victims of Crime in Zagreb. Volunteer shifts are organized as follows:
EDUCATED VOLUNTEERS:
TOTAL OF VOLUNTEER HOURS
TOTAL NUMBER OF RECEIVED CALLS:
ADDITIONAL ACTIVITIES
In addition to receiving calls on the 116 006 line, volunteers are allowed to participate in additional activities. Additional activities in which they can participate are the following:
PROGRAM BENEFICIARIES
Beneficiaries of the National Call Center for Victims of Crime are victims and witnesses of crimes and misdemeanors and members of their families. The target group of the program is a vulnerable group that has suffered harm.
For more information you can contact us by e-mail: npc.volonteri@gmail.com