On Friday, 16th of July 2021, National Call Centre for victims of crimes – 116 006 is marking its 8th anniversary.
National Call Centre (NCC) is working continuously since 2013, when it was started as an initiative of Victims and Witness Support Service Croatia and in cooperation with the Ministry of Justice and United Nations Development Programme (UNDP). With the opening of the line, Croatia became the fifth European country to have a standardised free-of-charge number 116 006 for providing support to victims and witnesses. 116 006 line is available to all callers in the territory of the Republic of Croatia in both Croatian and English language. Since November 25th 2020, the line also became the National helpline for victims of gender based violence and is a part of the prevention and response system for victims of gender based violence. The line is available 24/7 including weekends and holidays, it is free and anonymous.
On the line, callers can receive assistance in legal and practical information, emotional support, information about compensation for victims of crimes, as well as being referred to various institutions and non-governmental organisations. Existence of 116 006 line is of outmost importance for victims and witness support system, especially in regards to victims of domestic violence victims, who are the most common callers.
The victims of crimes and offences, other than injustice they suffer, have a broad range of physical, psychological and economic consequences due to the very nature of offence experienced and have the right to receive assistance and support in dealing with the challenges of the situation they did not choose to be in. By calling the 116 006 line, callers take an active approach in their cases. With relevant information and support they have the opportunity to make informed and independent choices about their personal safety and well-being necessary in the process of recovery and building the sense of independence.