Lecture ,,Frequent callers”

On wednesday, 27th of May, counselor working at the National Call Center for Victims of Crime, Ivana Andrijašević, gave an online lecture as a part of an online series of lectures held by National Call Center’s team. Subject of the lecture was „Frequent callers“ and was presented through Zoom platform as well as the Facebook streaming platform, a total of 45 participants participated in the lecture through both of these platforms.
At the beginning, the lecturer presented the National Call Center and the motivation for holding a lecture about frequent callers as they are a type of caller that most helplines have experience with. The lecturer asked the participants about their experiences in working on helplines and if they have had any experience with frequent callers. According to the responses, over 80% of the participants were persons with relevant experience.